Pioneer Bank was founded in 1889 to serve the city of Troy, New York and its residents. At that time, banks were created for the people of the community, to promote savings, encourage home ownership and provide financial support to help people build a better life. These were the principles behind the mutual bank model; a financial institution whose management decisions were made for the good of the customer and whose success benefited the entire community.

Over the next 100 years, Pioneer Bank continued to grow, expanding our capabilities and reach, but always with the same values and a deep respect for our founding principles. From a single office open one evening a week, to constructing our new Headquarters, Pioneer Bank reached out to serve a larger community and create more jobs and opportunities for our neighbors.

Many other banks followed a different model, guiding their business to provide financial returns for investors and stockholders. We held firm to our belief that the customer, our employees and our community should come first. And now, in the 21st century, Pioneer Bank is the only mutual bank serving the Capital Region of New York, a proud distinction that sets us apart from other banks.

Today, Pioneer Bank offers our customers a comprehensive array of products and services, with competitive rates and the latest banking options. We have a suite of sophisticated, secure and easy to use eBanking tools, mobile banking apps and other tools to help customers save time and do more with their money. We have branch offices and ATMs throughout our area, some offering special services to fill community needs. And we’re a leader in local lending, with fast, local decisions from people who know the area and go beyond expectations to make the deal happen.

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